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<div id="version" class="span-24 last" style="text-align:right; padding-top:11px;">
<span class="paragraph_style_header" style="padding-right:5px;">SUPPORT PACKAGES</span><br/><br/>
</div>
<div id="intro_main" class="span-24 last" style="border-bottom:0px;">
<p>Support packages for wolfSSL products including the <a href="http://wolfssl.com/yaSSL/Products-wolfssl.html">wolfSSL embedded SSL library</a> and <a href="http://wolfssl.com/yaSSL/Products-wolfcrypt.html">wolfCrypt embedded crypto engine</a> are available directly from wolfSSL on a yearly basis. The comparison matrix below outlines differences in package features and prices.</p>
<p>For more information, or to visit with a wolfSSL representative, please <a href="http://wolfssl.com/yaSSL/Contact.html">Contact Us</a>.</p>
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<div class="span-24 last">
<center>
<table class="grid_tbl" cellpadding="0" cellspacing="0">
<tr>
<td>&nbsp;</td>
<td class="header" style="padding-right:6px;"><img src="images/basic.png"/></td>
<td class="header" style="padding-right:6px;"><img src="images/standard.png"/></td>
<td class="header"><img src="images/premium.png"/></td>
</tr>
<tr>
<td>&nbsp;</td>
<td class="cost brdr">$1,000</td>
<td class="cost brdr">$5,000</td>
<td class="cost">$20,000</td>
</tr>
<tr>
<td class="category dark top left">Bug fixes</td>
<td class="mid dark brdr top"><img src="images/chk.png"/></td>
<td class="mid dark brdr top"><img src="images/chk.png"/></td>
<td class="mid dark top right"><img src="images/chk.png"/></td>
</tr>
<tr>
<td class="category light left">Commercial Updates</td>
<td class="mid brdr light"><img src="images/chk.png"/></td>
<td class="mid brdr light"><img src="images/chk.png"/></td>
<td class="mid light right"><img src="images/chk.png"/></td>
</tr>
<tr>
<td class="category dark left">How-To Questions</td>
<td class="mid brdr dark"><img src="images/chk.png"/></td>
<td class="mid brdr dark"><img src="images/chk.png"/></td>
<td class="mid dark right"><img src="images/chk.png"/></td>
</tr>
<tr>
<td class="category light left">Optimization Questions</td>
<td class="mid brdr light">&nbsp;</td>
<td class="mid brdr light">&nbsp;</td>
<td class="mid light right"><img src="images/chk.png"/></td>
</tr>
<tr>
<td class="category dark left"># of Support <br/>Incidents **</td>
<td class="mid brdr dark">3</td>
<td class="mid brdr dark">10</td>
<td class="mid dark right">Unlimited</td>
</tr>
<tr>
<td class="category light left">Support Type</td>
<td class="mid brdr light">Email Only</td>
<td class="mid brdr light">Email Only</td>
<td class="mid light right">Email or Phone</td>
</tr>
<tr>
<td class="category dark left">Dedicated Support Engineer</td>
<td class="mid brdr dark">&nbsp;</td>
<td class="mid brdr dark">&nbsp;</td>
<td class="mid dark right"><img src="images/chk.png"/></td>
</tr>
<tr>
<td class="category light bottom left">Response Time</td>
<td class="mid brdr light bottom">3 Business Days</td>
<td class="mid brdr light bottom">1 Business Day</td>
<td class="mid light bottom right">4 Business Hours</td>
</tr>
</table>
</center><br/>
<hr/>
<div id="incidents">
<b>How Does wolfSSL Define a Support Incident?</b><br/><br/>
<p>
An incident is defined as a break-fix, how to, or optimization question (availability of each dependent on package selected). wolfSSL defines a break-fix support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. wolfSSL, in its sole discretion, will determine what constitutes a support incident. A break fix support incident has reached resolution when the customer receives one of the following:
<ol>
<li>Information that resolves the issue</li>
<li>Information on how to obtain a software solution that will resolve the issue</li>
<li>Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product</li>
<li>Information that identifies the issue as being resolved by upgrading to a newer release of the supported product</li>
<li>Notice that the issue has been identified as a hardware equipment issue</li>
<li>Information that isolates issue to a third-party product</li>
</ol>
How to and optimization questions are of course more open ended and are considered resolved at wolfSSL's sole discretion. Please <a href="../Contact.html">Contact Us</a> with any questions.
</p>
</div><br/>
<hr/>
<div id="footer" class="span-24 last">Copyright 2015 wolfSSL Inc. All rights reserved.</div>
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